Disability Mediation Program

The ADA/Disability Mediation Program (ADA/DMP), City of Los Angeles, Department on Disability, provides mediation services to persons with disabilities or those whose conflicts involve a person or persons with disabilities. Mediation services are also provided to those (with a disability or not) who are presented with disability questions. The ADA/DMP works in collaboration with the City Attorney’s Dispute Resolution Program, and has special expertise in Americans With Disabilities Act (ADA) mediation.

Mediation is provided for:

  • Landlord/Tenant - Evictions, Conditions, Access, Service Animals
  • Neighbor/Neighbor - Parking, School, Peace and Quiet, “NIMBY” Issues
  • Employer/Employee - Reasonable Accommodations, Wages, Promotions, Testing
  • Families - Spouses, Parents, Children, Partners
  • Businesses/Organizations/Agencies - Auxiliary Aids and Services, Access, Reasonable Accommodations, Insurance Coverage, Government Benefits
  • Access - Architectural, Readily Achievable
  • HIV/AIDS Discrimination - Employment, Rental Discrimination

Types of Services Offered

  • Mediation is a process for resolving conflict, whereby disputing parties meet with a neutral third party, the mediator, in an attempt to reach an agreement or a new understanding of the conflict. If the parties are willing, any conflict can be mediated. If you wish to have your conflict mediated, the Department on Disability (DOD) mediator will ask the other party to mediate. Even though you may believe the other party will not mediate, they often agree to participate. 75% to 85% of mediated cases lead to agreements that satisfy both parties.
  • Conciliation is similar to mediation, except that it takes place over the telephone and the neutral third party, the conciliator, usually speaks with each disputing party separately, when assisting the parties to reach agreement or a new understanding. 
  • Facilitation is a process where parties, who need help communicating, meet with a neutral third party, a facilitator, as a way to avoid a conflict. For example, individuals and employers often need assistance with discussions regarding reasonable accommodations. 
  • Options Counseling - Parties should be free to choose whatever dispute resolution process best meets their needs (mediation, conciliation or facilitation). The DOD mediator will discuss the key features of the parties’ dispute resolution options, so that the parties are empowered to choose their most appropriate options. 
  • Referral - Because we do not provide legal advice or represent either party to the dispute, the ADA/Disability Mediation Program provides referrals to legal service providers, government agencies and ADA technical assistance programs.
  • Training - The ADA/Disability Mediation Program can provide training to the general public and professional mediators on mediation and the Americans with Disabilities Act. The Program also assists other mediators with disability disputes upon request. Training includes addressing such issues as bias awareness and communication with the disabled. 

For more information, please contact:

City of Los Angeles Department on Disability
Disability Mediation Program
201 North Figueroa Street, Suite 100
Los Angeles, CA 90012
Phone (213) 202-2764
TTY (213) 202-3452
FAX (213) 202-2715