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Requesting SLI and/or CART Services

Sign Language Interpreting (SLI) and/or Communication Access Real Time Translation (CART) Services

As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services and activities. 

To ensure availability, you are advised to make your request at least 72 hours prior to your scheduled event.  Due to the difficulties in securing Sign Language Interpreters and Realtime Captioners, five (5) or more business days notice is strongly recommended.

Please complete the service request form below.   Please note: All fields with * (asterisk) indicates required field.  Requests will not be processed until complete information is provided.

Service Request Form

REQUESTER'S CONTACT INFORMATION

EVENT CONTACT INFORMATION

ALTERNATE EVENT CONTACT INFORMATION

EVENT INFORMATION

TYPE OF EVENT LOCATION

Due to the limited number of in-person interpreters and captioners, requests for in-person sign language interpreting and real-time captioning services are limited. If possible, even if your event is being held onsite, please select the options for remote interpretation or CART services that requires a video conferencing platform (i.e. Google Meet, GoToMeeting, Microsoft Teams, Skype, Zoom).  Checking the option for remote interpretation or CART services, greatly increases the chances of the request being filled.  An E-Mail confirmation will be sent to the requesting E-mail address.
 
Requires travel to the on-site event, lecture or meeting location. Please complete the On-site Location of Event Section below.
Requires remote to a video conferencing platform (i.e. Google Hangouts, GoToMeeting, Skype, Zoom). Please complete the Remote Event Section below.

On-site Location of Event

If On-site was checked, please complete the On-site Location of Event Section below.

Remote Event Information

Please copy and paste the Remote Event Information such as video conference platform's URL (i.e. Google Hangouts, GoToMeeting, Skype, Zoom), audio conference, or other video meeting access information such as Bridge Number, Zoom meeting Dial-In and ID numbers below.

Who to contact to get help logging into the meetings.
 

TYPE OF SERVICE REQUEST (check all that apply)
Please select the Type of Communication Access Real-Time Translation (CART) below (check all that apply).
Please select the Type of Sign Language Interpreting (SLI) below (check all that apply).

Type of Sign Language Interpreting (SLI) Required (check all that apply)
(2 – 5 Participants)
(6 or more Participants)

Type of Communication Access Real-Time Translation (CART) Required (check all that apply)
(2 – 5 Participants)
(6 or more Participants)

Type of Communication Access Real-Time Translation (CART) Service Required (check all that apply)
A captioner travels to the event, lecture or meeting. The captioner comes prepared with their stenotype machine and computer. The captioner listens to the audio and captions everything they hear. The captions are then displayed on the requestor/host’s screen, projector or computer.
The hosting department will need to provide the captioner with WiFi login information. The hosting department will provide a projector or monitor with a cable connection, usually HDMI, to captioner’s seating to display the captions onsite and in real time.
The hosting department will need to provide the captioner with WiFi login information. For display on monitor or projector, host must provide that equipment and also must have their own laptop: StreamText is an online platform option for delivering realtime captions. A StreamText link will be provided to the host to view the captions. The link can be opened on phones, tablets, or laptops to display captions. The host has the option to provide the link to multiple devices or attendees/participants. The host can also display captions on a monitor or projector; for this, the host needs a laptop which they would then hook to monitor/projector. Additionally, a small app called StreamCast can be downloaded on host’s laptop if overlay captions are desired onto a PowerPoint or other program.
Remote captioning involves the audio from the speaker being sent to a captioner in a remote location (usually through the internet or telephone), and then the captions are sent back (through the Internet) to the individual or venue via a web-enabled device (such as mobile or laptop). *Hosting department is required to provide platform such as Zoom, Google Team, GoToMeeting, Microsoft Teams, audio conference, or other video meeting access information such as Bridge Number, Zoom Meeting Dial-In Numbers, Meeting ID, and Passcode. *StreamText is an online platform option for delivering realtime captions. A StreamText link will be provided to the host to view the captions. The link can be opened on phones, tablets, or laptops to display captions. The host has the option to provide the link to multiple devices or attendees/participants. The host can also display captions on a monitor or projector; for this, the host needs a laptop which they would then hook to monitor/projector. Additionally, a small app called StreamCast can be downloaded on host’s laptop if overlay captions are desired onto a PowerPoint or other program.

ADDITIONAL INFORMATION and INSTRUCTIONS

Please provide additional information and instructions.  For example:
  • Topic of the Press Conference (examples: Mayor's Briefing, COVID-19 Briefing
  • Speakers (examples: Mayor, Los Angeles City Attorney, Los Angeles Fire Department, Los Angeles Police Department)
  • Description of the event

DOCUMENT SOURCES

Hosting department will provide necessary materials such as:
  • Agenda
  • Program Outline
  • Script
  • and other pertinent information
Any and all material that can be provided to the service providers prior to the meeting will be appreciated. This ensures a more accurate interpretation/captioning.

Maximum 2 files.
256 MB limit.
Allowed types: rtf, pdf, doc, docx, ppt, pptx, xls, xlsx.
  • Credentials for Wi-Fi / Internet Access
  • Laptop
  • Monitor/projector (display the captions)
  • Phone, tablet, or computer (individual use of captions)
  • HDMI cable for the captioner to hook to the monitor/ projector
CAPTCHA

Accommodation Information 

If you are a person with a disability and require an accommodation to participate in an L.A. City program, service, or activity, requests may be made by contacting 213-202-2764 (Voice), Dial 711 for CA Relay, or email DOD.Contact@lacity.org at least five business days in advance of the event.  We will do our best to fulfill requests received with less than five business days’ notice.  Copies of documents are available in alternative formats upon request.

Department on Disability 

201 North Figueroa Street
Suite 100
Los Angeles, CA 90012

Voice: (213) 202-2764
TTY: (213) 202-3452

Accessibility Statement
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