ADA II Grievance

(if other than the grievant)

COMPLAINT

If yes, please complete the following:

Strict confidentiality of all complaint information will be maintained. Sharing of information will be done only as needed to resolve the complaint.

POLICY

It is the policy of the City of Los Angeles to provide access to its programs, services and activities, for persons with disabilities in accordance with Title II of the Americans with Disabilities Act (ADA) of 1990, as amended. Oversight of compliance activities is the responsibility of the Department on Disability’s (DOD), Disability Access and Services Division (DASD). All inquiries concerning the City’s efforts to make its programs and services accessible to persons with disabilities should be directed to the Department on Disability, ADA Compliance Officer, Disability Access and Services Division, 201 North Figueroa Street, Suite 100, Los Angeles, CA 90012, (213) 202-2752 (Voice), (213) 202-3452 TTY, and (213) 202-2715 Fax.

PROCEDURE RELATED TO TITLE II

When any person or authorized representative believes that the City of Los Angeles has violated Title II of the ADA by denying access to its programs, services, and activities based on a disability, a formal grievance may be filed with DOD.

Step 1.

The grievance should be documented on an ADA Title II Grievance Form and should contain as much information as possible concerning the alleged violation. This form must be completed by the grievant or his/her authorized representative. The grievance should be submitted as soon as possible, but no later than sixty (60) calendar days after the alleged violation. Strict confidentiality of all information provided will be maintained to the extent permitted by law. Sharing of information, including identity, will be done only as needed to resolve the grievance.

Step 2.

DASD will review the completed ADA Title II Grievance Form within fifteen (15) working days of receipt. It will then discuss the issues with the grievant and the concerned department(s) and will initially attempt to resolve the grievance informally.

If the ADA Compliance Officer determines further investigation is warranted, a Notice of Continuing Investigation (NCI) (Attachment C) will be mailed to the grievant within fifteen (15) working days. If appropriate, the ADA Compliance Officer or assigned ADA Coordinator may also arrange to meet with the grievant to discuss the matter and possible resolution. Auxiliary Aids or Services and other reasonable accommodations will be made available upon request. Within ninety (90) calendar days after the NCI is sent, the DASD Coordinator will respond in writing and, where appropriate, will do so in a format accessible to the grievant.

If the City’s response does not satisfactorily resolve the matter, the grievant and/or authorized representative may appeal the decision of the ADA Compliance Officer within thirty (30) calendar days after receipt of the City’s response to the Chairperson of the ADA Grievance Appeals Committee (ADAGAC).

Within thirty (30) calendar days after receipt of the appeal, the Chairperson (DOD’s Executive Director, or designee), will convene a meeting of the Committee, either by telephone or in person, to discuss the matter and possible resolution. In addition to DOD’s Executive Director, the Committee will consist of a member of the City Commission on Disability and a representative from another City department. Within thirty (30) calendar days after this meeting, the Chairperson of the Committee will respond in writing and, where appropriate, in a format accessible to the grievant. If the grievant is dissatisfied with the response of the ADA Grievance Appeals Committee, he/she may contact either the U.S. Department of Justice (DOJ), or seek private counsel.

FILE MAINTENANCE

The DOD will maintain all written grievances received by DOD-DASD, appeals to the ADA Grievance Appeals Committee, and responses from DOD-DASD and the ADA Grievance Appeals Committee for a period of three (3) years.

POSTING

This Grievance Procedure will be posted in prominent locations in major City facilities. Upon request, it will be made available in alternative formats by contacting the Department on Disability, Disability Access and Services, 201 N. Figueroa Street, Suite 100, Los Angeles, CA 90012. Tel.: (213) 202-2764 (Voice) or (213) 202-2755 TTY.

 

AMERICANS WITH DISABILITIES ACT TITLE II GRIEVANCE FORM

Instructions: Please fill out this form in black ink or type. Sign and return (mail, fax or e-mail) to the address as listed.

Mail, fax or e-mail the completed form to the following address:
Department on Disability, Disability Access and Services ADA Compliance Officer
201 North Figueroa Street, Suite 100 Los Angeles, CA 90012
Fax: (213) 202-2715
DOD-ADA@lacity.org